If you’re still under warranty, I’d strongly calling them up now, as your chances will be better at getting a free bridge.Īs for me, I guess I’ll just have to constantly call back and complain until they actually do something about this…Īfter they downgraded my firmware to the “last known good” version (1.59.0-1.8.15) things were working perfectly. to have to pay additional money just to use a lock to restore remote access when August themselves broke functionality on their own locks!Īnyways, hope this helps someone else out. When I pressed for a free August connect bridge, they told me that because I’ve owned the device for 4 years, I’m outside of their warranty window, and that “the best they can do is offer me a 30% off coupon”. And let’s be honest: August has basically given up on Z-Wave – notice how they dropped Z-Wave support on their latest 4th gen models, which tells me August no longer believes this feature is valuable for their customers and has removed it from their product strategy. They said they would instead “submit a Jira ticket” to the engineering team, yet they had no ETA on when or if a fix would be available. They said they can’t downgrade due to “security fixes in the latest update” and that “downgrading would break the device”. So I tried emailing and calling customer service. the less secure S0 spec) and SmartThings no longer can communicate over Z-wave to it. For some reason, the lock is unable to connect via the more secure S2 spec (vs. S2 - I also believe this is the root cause of the issue, given the error message I got about the lock being added unsecurly. I’ve since concluded there is an issue with this version of the firmware (since that was the only thing that changed with my device), and August has to fix this issue and push updated firmware to our locks. When I tried to add the lock back to SmartThings, the SmartThings app tells me that it was added insecurely. What I found out is that when I factory reset and took that firmware update, all Z-wave functionality broke. I tried all the usual troubleshooting steps, but nothing helped. I am using the August Lock Pro Zwave Lock with Doorsense device handler and have not noticed any problems with battery discharge.Īs of March 2022, I am (once again) experiencing this issue on my August Pro (3rd gen) on firmware 1.59.0-2.0.4. As long as there are no autolock/autounlock routines Alexa voice commands will work. I also recovered Alexa functionality both via the app and voice. Once the rollback was initiated, my ST functionality returned. Now the firmware shows UNDEFINED-1.59.0-1.13.2. At first I was not able to see the firmware version. They then advised that they would fix the firmware from their end so it would not be updated and break functionality. I described the loss of function as others have in this thread, August acknowledged the issues and initiated a firmware rollback. I use the Z-Wave lock via ST without Connect. I had been sitting on the lack of function since May, but it took me a while to have time to fiddle with the lock. I did so about a month ago (~15-Jun_2020). I have been able to get the firmware downgrade from August for my Z-Wave Lock Pro Gen.3
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